llowing the Cloudflare network degradation. Our systems are currently running smoothly.
Please note: As the root cause of this incident is external (Cloudflare), the possibility of recurrence remains beyond our direct control. We encourage users to remain aware of this.
What happened?
Cloudflare experienced an internal service degradation. Since we use Cloudflare, the availability of our website was affected, making it either slow or temporarily unavailable.
Important Note on Trading: Your bot kept working during this issue; the problem was solely with the availability of our website. However, a couple of exchanges were also temporarily impacted due to this same Cloudflare issue.
- This means it is possible your bot did not execute trades if your specific exchange was offline.
- On the other hand, trades may have been executed if your exchange remained operational.
- We advise you to check with your exchange to confirm its specific status during the outage.
Continuous Monitoring
We are closely monitoring Cloudflare's status. If you notice our website becoming inaccessible or slow again, it is highly likely a recurrence of the Cloudflare disruption. You can track the status of their network here: https://www.cloudflarestatus.com/.
Need Assistance?
If you are still experiencing any issues, or if you have questions about your trades, please don't hesitate to reach out:
- Email us at support@cryptohopper.com
- Chat with us via the chat widget on our website www.cryptohopper.com
Thank you for your patience and understanding during this incident. Happy trading!
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